Shipping policy
1. Shipping Coverage
Our shipping network extends to nearly all domestic urban and suburban areas. During checkout, please enter your detailed delivery address accurately (including street name, community, building number, etc.). Our system will automatically verify and display whether shipping is available to your location. For remote areas where standard shipping is unavailable, we will either provide alternative shipping solutions (if applicable) or notify you of the inability to ship prior to payment completion.
2. Shipping Timeframe
- Order Processing: We strive for efficient order processing. For orders paid before 3:00 PM on a business day, we will initiate processing the same day; orders paid after 3:00 PM or on non-business days will be processed the following business day. In most cases, the full processing cycle—including inventory verification, item inspection, and packaging—takes 1-4 business days.
- Estimated Delivery Time:
- Standard Shipping: Delivery to urban areas is typically completed within 3-5 business days after shipment; for suburban areas, this may extend to 5-8 business days.
- Expedited Shipping: This service is available in over 90% of domestic regions. For urban areas, delivery usually takes 1-2 business days; for suburban areas, it may take 2-4 business days. You can select this option during checkout and view the additional fee in real time.
- Important Notice: In the event of force majeure (e.g., natural disasters) or large-scale promotional events, delivery may be delayed by 2-3 business days. We will keep you updated on any significant delays via account notifications.
3. Packaging Specifications & Considerations
We implement tiered packaging strategies tailored to the characteristics of clothing items to ensure they arrive in perfect condition:
- Basic Protection: Each clothing item is first wrapped in a breathable, anti-static plastic bag. This safeguards against moisture, dirt, and static damage—particularly critical for items crafted from delicate fabrics such as silk or cashmere.
- Specialized Protection:
- For structured items (e.g., jackets, blazers), we insert cardboard supports in the shoulder areas to preserve their shape.
- For items with accessories (e.g., buttons, zippers), we cover the accessories with protective caps or tape to prevent scratching or detachment.
- Outer Packaging: Orders are packed in thickened, burst-resistant corrugated boxes. The boxes are sealed with high-strength adhesive tape, and fragile labels are affixed when necessary. Additionally, we refrain from printing sensitive product information on outer packaging to protect your privacy.