Return policy
1. Refund Application Conditions
We only accept refund requests for clothing items that meet the following criteria:
- The product remains unopened (if originally sealed) or unworn, with original brand tags, price tags, and packaging intact (no improper removal or damage).
- The item is free of stains, odors, loose threads, or other damages caused by human factors.
- For items with size labels, the size label has not been cut, altered, or removed.
- Promotional items marked as "non-refundable" are excluded from refund eligibility, unless they have inherent quality defects.
2. Time Restrictions for Refunds
- Regular Items: The refund request window commences on the date you sign for the item and expires after 45 days. Requests submitted beyond this period will be automatically rejected.
- Defective Items: If you receive an item with inherent quality issues (e.g., fabric defects, faulty stitching), you must notify us and submit a refund request within 7 days of discovering the defect, accompanied by photos or videos as evidence. The maximum time limit for such requests shall not exceed 60 days from the date of receipt.
3. Step-by-Step Refund Procedure
- Initiate the Request: Log into your account, locate the relevant order in the "My Orders" section, click "Apply for Refund", and complete the required information (including return reason and item condition description). If the refund relates to a quality issue, you may need to upload photos to support your request.
- Await Approval: We will review your request within 2 business days. You can check the approval status in the "Refund Records" section of your account. Upon approval, a return authorization number and designated return address will be provided.
- Ship the Item: Pack the item securely and clearly mark the return authorization number on the outer packaging. You must ship the item to the designated address within 10 days of approval. Please note that you are responsible for return shipping costs, unless the refund is due to our error (e.g., incorrect item dispatched).
- Item Inspection: Our quality control team will inspect the returned item upon delivery. The inspection process typically takes 3-5 business days, and the result will be notified to you via an account message.
- Refund Disbursement: If the inspection is passed, the refund will be processed within 1 business day. Funds will be credited back to your original payment account, with the arrival time varying by payment method (e.g., credit card refunds may take 5-15 business days, while e-wallet refunds may take 1-3 business days). You will receive a notification once the refund has been issued.